Accessibility statement for Hope Service
This accessibility statement applies to hopeservice.org.uk.
This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.
For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level "AA" of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.
How accessible is this website?
We know some parts of this website are not fully accessible and these include most older PDF documents, which are not fully accessible to screen reader software.
We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices. View the list of supported Internet browsers.
Reporting accessibility problems with this website
Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact Web and Digital Services.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non accessible content
No content is considered to be non-compliant.
Content that's not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
How we tested this website
We are currently undertaking an accessibility review combining a manual test of a sample of pages, as well as using SiteImprove Accessibility Checker for automated testing of the full website.
What we're doing to improve accessibility
We are developing an accessibility roadmap based on the outcome of our accessibility compliance review and this will show how and when we plan to improve accessibility on this website.
This website was launched on 1 September 2023. This statement was last updated on 20 September 2024.